Frequently Asked Questions
Everything you need to know about your XUXA shopping experience.
How long will it take for my XUXA order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I track my package after it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Are XUXA products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with fair-trade certified factories.